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Technical Support

Our customers are our No1 priority!
Our mission is to serve our customers and partners in the most effective and responsible way.


REPAIR TERMS
Product repair is always in accordance, with the fault reporting indicated by the Customer.

The product to be repaired must be accompanied by the purchase document in order to prove the warranty period as well the RMA form.
The transfer to and from the technical department of the company is at the responsibility of the customer.

Products are sent always to OMIKRON ELECTRONICS, that accompanied by the delivery note. (Dervenion 31a Poseidon, 14451, Metamorphosis Attica).

During the warranty, the company will repair / replace the defective product at its discretion, without additional labor and spare parts.
The company does not cover damages resulting from misuse or interference / repair performed by another technical department.

The warranty does not apply if the serial number of the product has been removed.
The date of validity of the warranty is the date of purchase and the proof or purchase invoice is set as proof.

Minimum charge (25 €)
The minimum charge includes checking & diagnosing damage to devices WITHOUT WARRANTY, which pay in advance and offset against the final repair cost.
If the repair is not accepted, the device will return to its original condition and the amount of the minimum charge will not be refunded.
(Excluding the products value below 100 € Retail Price).

For products whose value does not exceed 100 € (Retail Price), the work charge will be 25 € + the value of the spare part.

Omikron Electronics is not responsible for any loss of data during repair and is not required to be discovered.

The customer will be informed of the cost of repair before it begins, which should be paid in advance if accepted.
The Company's Pricing Policy may change without notice.

The above prices include VAT 24%.